Refund policy

Return and Refund Policy for Ky Lashed me

Thank you for shopping with us at Ky Lashed me! We take pride in creating custom products tailored to your individual style. Please read our return and refund policy carefully:

1. Custom Orders:
Due to the personalized nature of our custom cups and products, all sales are final. We do not accept returns or exchanges on items once they have been personalized.

2. Damaged Items:
If your item arrives damaged, you will need to file a claim directly by emailing me

Please keep all packaging and the damaged item until the claim is fully processed and approved, as the carrier may request an inspection or additional verification. Clear photos of the damage and packaging will be required for the claim.

3. Order Issues:
If there is an issue with your order (e.g., incorrect item received), please reach out to us within 48 hours of delivery. We will do our best to resolve any issues promptly.

Thank you for understanding our policy! If you have any questions or concerns, feel free to reach out to us at [your contact email]. We’re here to help!